Customer app
Privacy Policy
Last updated: 29 October 2026
1. About this policy
AstroYaati (the "App", "we", "us") is operated by PR TECHNOLOGIES, Charbhuja Mohalla, Bari, Beawar, Rajasthan, PIN-305624. This Privacy Policy explains what personal data we collect when you use the AstroYaati customer app and website (https://astroyaati.com), why we collect it, who we share it with, how long we keep it and the choices you have.
We follow the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023 with its Rules. By creating an account you agree to this policy.
2. Information we collect
- Account details: your mobile number (used for OTP login), name, gender and, if you choose, a profile photo and email address.
- Birth details: date, time and place of birth for you and for any family member you add. These are needed to prepare a kundli and are shared only with the astrologer you consult.
- Consultation content: chat messages, photos and voice notes you send, consultation history, and call details such as time and duration. Calls are connected live. We do not store call audio or video unless the app tells you so before the call.
- Payments: recharge amount, order and payment IDs, and your wallet history. Card, UPI and bank details are entered on our payment partner's secure page (Razorpay). We never see or store your card number, CVV or UPI PIN.
- Reviews, reports, blocks and support chats you create.
- Device and usage data: device model, operating system, app version, language, notification token, IP address, and error or crash logs. We do not collect your precise GPS location.
3. How we use your information
- To create and secure your account and log you in with OTP.
- To connect you with astrologers for chat, call and live sessions, and to share your birth details with the astrologer you choose.
- To bill consultations from your wallet, process recharges and refunds, and keep payment records.
- To run offers such as the first free chat and the recharge bonus. Each person can get an offer only once (see "Offer misuse prevention" below).
- To send notifications about requests, chats, calls, offers and your account. You can turn off promotional notifications in Settings.
- To keep the platform safe: preventing fraud, abuse and spam, acting on reports and blocks, and enforcing our Terms.
- To provide customer support and handle complaints.
- To follow the law and respond to lawful requests from authorities.
- To improve the app using aggregated information that does not identify you.
We do not sell your personal data. We do not use it for third-party advertising.
4. Who we share it with
- Astrologers you consult: your name, gender, profile photo, birth details (yours or the family member you choose), and the messages, photos and voice notes you send in that consultation. Astrologers must keep this information confidential and use it only for your consultation.
- Service providers who process data on our behalf under contract: Google Firebase / Google Cloud (login, database, file storage, notifications and hosting), LiveKit (real-time voice, video and live streaming), and Razorpay (payments).
- Government or law-enforcement agencies, courts or regulators, when the law requires it.
- A buyer or successor, if our business is merged or sold. This policy will continue to protect your data.
Only these parties receive your data, and only for the purposes listed in this policy.
5. Storage and security
Your data is stored on Google Cloud servers, with our main database in the India (Mumbai) region. We use encryption in transit (HTTPS/TLS), access controls, security rules that stop users from reading other users' data, and server-side checks for all payments. No system is 100% secure. If a data breach affects you, we will inform you and the authorities as the law requires.
6. How long we keep data
- While your account is active, we keep your profile and history so the app can work.
- After you delete your account:
- Profile, photos, kundli and family details, following list and settings are deleted at once. Your name and photo are removed from astrologers' records and shown as "Deleted user".
- Registration details (name and mobile number), chat messages and support chats are kept for 1 year, then deleted automatically. This is required for handling complaints and lawful investigations under IT Rules 2021, Rule 3(1)(h), and DPDP Rules 2025.
- Payment, wallet, invoice and billing records are kept for up to 8 years, as required by GST and Income-tax laws. These records do not include your profile details.
- Offer misuse prevention: we keep a one-way encrypted code (hash) of your mobile number. We also keep whether you already used the free chat or recharge bonus, and whether your account was blocked. We cannot read your number back from this code. It is used only to stop the same person from claiming new-user offers again, or returning after a ban, by deleting and re-creating an account.
- Aggregated statistics that cannot identify you may be kept longer.
7. Your rights and choices
Under the DPDP Act, 2023 you can:
- See and correct your information. Most details can be edited from Profile > Edit Profile.
- Withdraw consent and delete your account at any time from Settings > Delete Account, or from our website (https://astroyaati.com/delete-account), or by writing to support@astroyaati.com.
- Ask how your data is used, or raise a grievance with our Grievance Officer (details below).
- Nominate another person to exercise these rights if you die or become unable to do so.
Withdrawing consent does not affect processing already done, and some records are kept as explained above.
8. Children
AstroYaati is meant only for people aged 18 or above. We do not knowingly create accounts for children. If you add the birth details of a child or another family member, you confirm that you are their parent or guardian, or that you have their consent. If you believe a child has created an account, please write to support@astroyaati.com and we will delete it.
9. Account deletion
You can delete your account inside the app: Profile > Settings > Delete Account. Please finish any ongoing chat or call first. Any unused wallet balance is lost after deletion. If you want a refund of unused recharge money (bonus amounts are not refundable), contact support before deleting. Once deleted, your account cannot be restored. You can register again with the same number, but offers you already used will not be given again.
10. Changes to this policy
We may update this policy from time to time. The new version will be posted in the app and on our website with a new "Last updated" date. If a change is important, we will also notify you in the app.
11. Grievance Officer and contact
Grievance Officer: Ram Gopal Sharma
Email: support@astroyaati.com
Address: Charbhuja Mohalla, Bari, Beawar, Rajasthan, PIN-305624
We acknowledge complaints within 24 hours and try to resolve them within 15 days, as required by the IT Rules, 2021. If you are not satisfied, you may approach the Data Protection Board of India once it is available for such complaints.