Questions, answered
Can't find what you're looking for? Use Support chat in the app, or write to us.
Using the app
How do I sign up?
Download the AstroYaati app and enter your mobile number. You will get an OTP by SMS. Enter it and complete your profile with your name and birth details.
Is my first chat free?
Yes. New customers get one short free chat, as shown in the app. It is given once per person and phone number.
Which languages can I use?
The app works in English, Hindi, Punjabi, Marathi, Gujarati, Bengali, Tamil, Telugu, Kannada, Malayalam and Odia. Each astrologer's profile shows the languages they speak.
Can I consult for a family member?
Yes. Add their birth details under My Kundli and choose that person when you start a chat or call.
Payments and refunds
How much does a consultation cost?
Each astrologer sets a per-minute price, which is shown on their profile before you start. You pay from your AstroYaati wallet only for the minutes used.
How do I add money?
Open Wallet in the app and choose an amount. Payments are processed securely by Razorpay using UPI, cards or net banking.
What if a session fails?
If a session could not start, or failed because of a problem on our side, the money is returned to your wallet. See our Refund & Cancellation Policy for details.
Can I get back unused wallet money?
Yes. Unused recharge money (not bonus or promotional credit) can be refunded to your original payment method on request through Support.
Privacy and safety
Who can see my birth details and chats?
Only the astrologer you consult, and only for that consultation. We never sell your data.
How do I report or block an astrologer?
Open the astrologer's profile, tap the menu at the top and choose Report or Block. Our team reviews every report.
How do I delete my account?
In the app go to Profile, then Settings, then Delete Account. You can also follow the steps on our Delete account page.
Are the predictions guaranteed?
No. Astrology is traditional guidance, not a guarantee. It is also not a substitute for medical, legal or financial advice.
Still need help? Contact us.